Rules, privacy
and purchases.

• Respect other players.Harassment, hate speech, threats, impersonation and deliberate disruption are not accepted.
• Do not cheat or exploit.Do not use unauthorised automation, manipulate the economy, duplicate items or knowingly abuse bugs.
• Protect accounts.Keep your password private. Staff will never request it through email, Facebook or in-game chat.
• Use official services.Do not sell accounts, characters, gold, items or VaultSpends to other players.
• Report problems responsibly.Send security issues, serious exploits and payment problems privately to support.

Staff may warn, suspend or close accounts when needed to protect players, the realm or its services. Context, severity and previous conduct will be considered.

Who operates this service

Vault of Hatred operates this independent community realm and website. Privacy questions and account requests can be sent to support@vaultofhatred.com.

Information we use

We use the account username and email address you provide, realm account and character information, essential session and security records, support or moderation records, and VaultSpends order and delivery references. PayPal processes payment credentials; Vault of Hatred does not receive your full card or bank details.

Why we use it

We use this information to create and secure accounts, operate the realm and portal, deliver purchases, prevent abuse, answer support requests, keep appropriate transaction records and protect the service. These purposes rely on providing the requested service, legitimate security and operational interests, and applicable legal obligations.

Service providers

Information is handled only where needed by providers supporting website hosting, realm hosting, email delivery and PayPal payment processing. We do not sell player information.

Retention and player rights

Account and character records are kept while the account is active and for a reasonable period afterward. Security, moderation and transaction records are retained for as long as reasonably required for fraud prevention, support, disputes and legal or accounting duties. You may ask to access, correct or delete eligible personal information, or object to certain processing, by contacting support. You may also raise a concern with the UK Information Commissioner’s Office.

Essential cookies

The website uses essential session cookies for registration security, one-time login links and signed-in features. They are not used for advertising.

VaultSpends help support the hosting and operating costs of Vault of Hatred. At checkout, £1 provides 1 VaultSpend. They have no cash value, cannot be transferred between players and can be used only for rewards and services displayed in the VaultSpends area.

Payment and delivery

Payments are processed by PayPal in GBP. VaultSpends are normally credited as soon as PayPal confirms payment. Reward prices and any character requirements are shown before purchase. Items and gold are delivered through in-game mail; eligible character services are applied directly.

Problems and refunds

If a payment is completed but VaultSpends do not appear, or a purchased reward is not delivered, contact support@vaultofhatred.com with the displayed reference. Do not repeat a payment while its status is uncertain.

Refund requests are reviewed according to the payment status, whether the VaultSpends have been used, whether digital delivery has begun, and the consumer rights that apply. Nothing here limits rights that cannot legally be excluded. A refunded or reversed payment may result in the corresponding unused VaultSpends being removed.

Independent community

Vault of Hatred is an independent community project and is not affiliated with or endorsed by Blizzard Entertainment, Activision or Microsoft. Their respective names and marks belong to their owners.